Shipping policy

We ship to Australian addresses only — including all states and territories.
We do not offer international shipping at this time.
PO Boxes and Parcel Lockers are accepted (subject to certain size/weight constraints).

After payment is confirmed, we typically process (pack & dispatch) orders within 1–3 business days.
Orders placed on weekends or public holidays will begin processing the next business day.
You will receive an email notification with tracking information once your order has been shipped (if tracking is available).

Delivery Type	Typical Transit Time*	Notes
Standard Courier	3–7 business days	Varies by your state/territory and whether your address is metro or regional.
Express / Priority	1–3 business days	For selected items and if chosen at checkout (additional charges apply).

*Transit times are estimates only — occasional delays may happen due to weather, courier demand, or regional courier schedules.

Shipping costs are calculated at checkout based on destination, package weight, and chosen delivery method.
We may offer free shipping promotions for qualifying orders (e.g. over a certain cart value) — any promotional conditions will be clearly shown at checkout or in promotional materials.
Promotional free shipping applies to standard delivery within Australia only.

Once your order has been dispatched, you will receive a dispatch email containing your tracking number (where tracking is available).
You can use the tracking link to monitor the shipment’s progress.
If your courier does not offer tracking for a particular item, we’ll note that when dispatching.

While we partner with reputable couriers, delays can occur due to weather, natural disasters, public holidays, or high-volume periods (e.g., sales, holiday seasons).
Westies.com.au is not liable for delays beyond our control.
In the event of extended delay, we’ll coordinate with the courier and keep you informed.
If a parcel is undeliverable (e.g., wrong address, refused delivery), additional redelivery or return shipping costs may apply.

Please double-check your shipping address before finalising your order.
If you provide an incorrect or incomplete address and the parcel is returned to us, we will contact you to confirm or correct the details. A re-shipping fee may apply.

If your order appears lost or is damaged upon arrival, contact us promptly (within 7 days of expected delivery).
We will lodge a claim with the courier, request proof (photos, packaging), and arrange a replacement or refund depending on the situation.
Note: we may ask for photos of damage and original packaging for claims.

If you wish to change your shipping address or cancel an order, please contact us as soon as possible.
If the order has already been shipped, we may not be able to modify it.
In such cases, re-routing or redelivery costs may be your responsibility.

If you have any questions about shipping, tracking, or delivery, please reach out to us:

Email: will@westies.com.au

Tues - Friday 4pm - 8pm

Saturday 9pm - 5pm

Sunday 10am - 3pm